Service Excellence Locations & Contact no Book a Car Service Service Contracts Accident Repair Guide Tips
 
Service Excellence
Benefits of servicing your car with us

Some of the benefits of servicing your car with us for complete peace of mind are :

  • You can be assured that your car will be serviced with best technical know-how, because our technicians regularly undergo thorough training on product data, service and repair techniques through the factory as well as through in-house training.
  • We carry out preventive maintenance based on factory recommendations and specified standards, for effectiveness and consistency.

  • We use appropriate service tools that are specially factory designed, to carry out specific jobs to achieve best quality.
  • All our service centres are equipped with state-of-the-art diagnostic equipment that drastically reduces fault diagnosis time. Thus your vehicle is serviced efficiently and speedily, with minimum cost and inconvenience to you.

  • The safety and quality of your vehicle is guaranteed since we use only Genuine Parts.

  • Servicing with us paves way for smoother warranty approval processing for any warranty work which may be required for your car.

  • All our work is guaranteed for 6,000 kms or 3 months (whichever comes first)
  • Regularly servicing your vehicle with us will give your car a higher resale value, because we can provide you a full service history report, plus every time you service with us, your vehicle service booklet is stamped and signed by our service advisor.

  • What's more, if you own a Mitsubishi, once your vehicle completes 3 years, you can apply for an 'After-Sales Discount Card' which will give you the privilege of enjoying some of our best, special discounts.

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Service Excellence Locations & Contact no Book a Car Service Service Contracts Accident Repair Guide Tips
 

Locations and  Contact No

 
Abu Dhabi Mussafa , near 5th R/A
(Mitsubishi, Galloper, Mack,
Bentley & Aston Martin)
Tel: 02-5553344
Fax: 02-5553341
Al Ain Sanaiyah, near Police Station
(Mitsubishi, Galloper & Mack)
Tel: 03-7215604
Fax: 03-7211569
Dubai Al Quoz, Sheikh Zayed Road
(Mitsubishi & Galloper)
Tel: 04-3393637
Fax: 04-3393638
Dubai Al Garhoud, Off Air Port Road
(Mitsubishi)
Tel: 04-2823810
Fax: 04-2823043
Fujeirah Mohd. Bin Mather Road
(Mitsubishi & Galloper)
Tel: 09-2232961
Fax: 09-2232886
Ras Al Khaimah Main Road Ras Al Khaimah Main Road
(Mitsubishi, Galloper & Mack)
Tel: 07-2351561
Fax: 07-2354228
Sharjah Industrial Area
(Mitsubishi, Galloper & Mack)
Tel: 06-5431822
Fax: 06-5431660

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Service Excellence Locations & Contact no Book a Car Service Service Contracts Accident Repair Guide Tips
 

Book a Car Service
Customer Information
An asterisk indicates required information.

Full Name* Telephone*
Fax: Mobile:
Office: E-mail*
Live in:*    
Model:* Model Year:
Car Number:*  
Type of Service
Date Required*:
Preferred Workshop*:
Additional Repair

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Service Excellence Locations & Contact no Book a Car Service Service Contracts Accident Repair Guide Tips
 

Service Contracts

Designed to give you a safe and comfortable ride, for as long as you please.



Skilful driving alone does not ensure your safety and peace of mind, but regular preventive maintenance of your car can.

And, the people who built your car made a maintenance schedule for it. And we are here to help you by providing you a Service Contract to cover the preventive maintenance as per the manufacturers' recommendations plus other wear and tear replacements.

Therefore, please contact us on the following to obtain your Service Contract or for further inquiries :
 

Telephone : (04) 2823810
Fax : (04) 2823043
E-mail : garser@habtoormotors.com

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Service Excellence Locations & Contact no Book a Car Service Service Contracts Accident Repair Guide Tips
 

Accident Repair Guide

The following procedure is a must when you have an accident :
 
1.
 
Call the police to get full accident report for your accident vehicle; this is a must for repairing vehicles at the workshop.
 
2.

 

Report the accident to your insurance company within 48 hours, as sometimes delays might cause rejection (please check your insurance policy for more details).
 
3.
 
Bring your vehicle to Al Habtoor Motors Workshop to get repair estimate or take our estimator to your location if it's immobilized.
4. Provide us with a copy of the Police accident report and your vehicle registration card.
5.

 
Depending on the extent of the damage, we need time to prepare the repair estimate. However, you can obtain it within
1 - 12 working hours, depending on the extent of accident and the number of parts which are involved.
 
6.
 

We charge a nominal price for preparing the estimate, but the same is refundable if the work is approved and the job is given to us, or if it's agreed in the contract.

Our estimate prices are :
  • Dhs. 15,000 and below        - Dhs. 100.00
  • Dhs. 15,000 - 30,000          - Dhs. 200.00
  • Above Dhs. 30,000              - Dhs. 400.00
     

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Service Excellence Locations & Contact no Book a Car Service Service Contracts Accident Repair Guide Tips
 

Tips

TIP NO. 1: How to use Your 4WD

Driving through sand

Firstly, you have to set the transfer shift lever to '4H' or '4L' [or '4H' or '4HLC' in super select II transmission], in accordance with the sand conditions and the speed you wish to drive at (it's advisable to drive at '4L' or '4HLC' in the very soft sand).

Secondly, gradually depress the accelerator pedal for smooth start and keep the pressure on the accelerator pedal as constant as possible.

Climbing through sharp grades

1. Choose as smooth a slope as possible with few stones and other obstacles.

2. Before attempting to drive up the slope, walk up it to confirm that the vehicle can handle the grade.
3. Go straight up, do not try to traverse across a steep slope, and if you begin to loose traction, ease off the accelerator pedal and work the steering wheel back and fourth gently in an effort to regain aggregate traction again.

Descending sharp grades

Before descending the slope, walk down it and confirm the path to avoid encountering obstacles. Also, before descending, it's necessary to choose the appropriate gear, avoid changing gears or depressing the clutch, whilst descending the grade.

Note: Avoid snaking down a sharp grade; descend the grade as straight as possible.

Set the transfer shift lever to '4L' (part time 4WD) or '4LLC' (super select 4WD II), use the engine brake (downshifting) and descend slowly.



Turning sharp corners <Except "4H" (Super select 4WD)>

When turning a sharp corner in four wheel drive, the same thing that happens when doing so with the brake applied may occur. This is called tight corner braking, and results from each of the four tyres being at a different distance from the corner.

The phenomenon is peculiar to four wheel drive vehicles. If this occurs, either straighten out the steering wheel, or change to two-wheel drive.

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Crossing a stream

Avoid crossing a stream unless it's absolutely necessary, because if the electric circuits become wet, further operation of the vehicle will be impossible. Therefore, if you find it absolutely necessary to cross a stream since there is no other alternative, please use the following procedures:

1. Check the depth of the stream and it's geographical features before attempting to cross it, and go through the stream where the water is shallowest.
2. Cross at a place where the water is less than 60 cm deep.
3. Set the transfer shift lever to '4L' (part time 4WD) or 'LLC' (super select 4WD II).
4. Drive slowly at a speed of approximately 5km/h to avoid splashing too much water.

Note:
After crossing the stream, inspect the brakes to be sure that they are functioning properly. If the brakes are wet and not functioning properly, dry them out by driving slowly while lightly depressing the brake pedal.

Cautions !

1. If a problem is detected in the transfer system, the safety device operates the front and rear wheel lamps to go off, the center differential lock lamp will blink (once per second), and the transfer shifting becomes impossible. 

In this case, park your vehicle in a safe place and follow these procedures:

Turn off the engine, re-start the engine and check if the lamp returns to former condition - if yes, there is no problem.
However, if the lamp blinks again, have the vehicle checked at the workshop.

2. Operate the rear differential switch after the wheels have stopped turning. Operating the switch with the wheels turning may cause the vehicle to dart in unexpected direction.

3. Use the rear differential only as an emergency measure, when the vehicle is stuck and cannot be freed with the transfer shift lever in '4L' (part time 4WD) position or in '4LLC' or '4HLC' (super select 4WD II) position. De-activate the rear differential lock immediately after using it.

4. If the rear differential lock is used by mistake while turning a curve or making a right or left turn at a crossing or the like, the vehicle will be unable to make a turn and may go straight ahead.

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5. If automatic transmission fluid temperature warning lamp illuminates, immediately reduce the engine revolution and move to a safe area. Then set the selector lever to 'P' position and idle the engine until the warning lamp goes off. You can then continue driving, but if it does not go off, you need to have your vehicle inspected at the workshop.

6. After operating the vehicle in rough conditions, be sure to

  • Check the vehicle for any damage
  • Carefully wash the vehicle with water, drive the vehicle slowly while lightly depressing the brake pedal, in order to dry out the brakes

  • If a stream has been crossed, check the engine, transmission and differential oil. If the oil or grease is milky or cloudy because of its mixing with water, it must be replaced with new oil.

  • Check the inside of the vehicle for water. If found, dry the carpets, etc.

  • Inspect he headlamps. If the head lamp bulb is flooded with water, have it drained off.
                

TIP NO 2: Do it your self prior to long distance travel

You can carry out inspection on your vehicle your self prior to long distance travel, and these inspection items need to be performed before getting into the driver's seat and starting the engine:

  • Check tyres for proper air pressure, cuts or cracks, depth of tread grooves
  • Check engine, transmission and power steering oil for proper oil level, impurity and leaks
  • Check cooling water, radiator cap for the amount of cooling water, water leaks, loose radiator cap
  • Check battery for electrolyte level, terminal connections, leaks
  • Check windscreen washer tank for the amount of washer fluid

    After getting into the driver's seat :
  • Check steering wheel for looseness and play
  • Check if hand-brake operates properly
  • Check if horn, windscreen wipers, window washers work properly
  • Check the rear view mirror for looseness and dirtiness
  • Check door locks and seat belts for operation
  • Check all lamps for operations, check engine exhaust gas for colour (as it should not have any colour of the burning is  complete

    Whilst driving slowly:
  • Check whether the brakes work well
  • Check whether every recently repaired item works well
  • Check whether the steering wheel turns normally

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TIP NO. 3: Tyres

Purpose & safety precautions

Tyres have two functions. Firstly, they are air filled cushions that absorb most of the shocks caused by road irregularities; tyres flex, or give, as they meet the irregularities. Therefore, they reduce the effects of shocks on the passengers in the car. Secondly, the tyres grip the road to provide good traction; good traction enables the car to accelerate, brake and corner well.

Therefore, please take the following safety precautions:

  • Inspect the tyres whenever you can and more so before you proceed on long distance travel, for cracks or bulges in the side walls, and if found defective, please change immediately.

  • Inspect and adjust tyre pressure at the petrol station whenever possible and when they are cold, because if you check and adjust tyre pressure whilst they are hot, the pressure could drop below allowed minimum (the specifications are available on the drivers door opening).

  • There are times when the tyre pressure should be on the high side. For example, you should increase the tyre pressure by 3 -4 psi for trailer pulling or for extra (heavy) load and for sustaining high speed. But, never exceed the pressure specified on the tyre side wall.

Saving on Tyres (Tyre Rotations)

At regular intervals, i.e. every 10,000 km, the tyres have to be inspected to determine whether they are safe for further use. When any improper tyre pattern is found, the technician must learn and inform the cause of the abnormal tread wear and correct it, and when they are made to good condition or found in good condition, they have to be rotated after the tyres have cooled down and their inflation pressure is adjusted.

The amount of wear a tyre gets depends on it's location on the car. For example, on a car with rear wheel drive, the right, rear tyre wears-out about twice as faster than the left front tyre. This is because many roads are slightly crowned and rough at the right hand side, and also because the right, rear tyre is driving. The crown causes the car to lean out a little, and hence the right tyres carry more weight. The combination of this and carrying power through the right rear tyre causes it to wear faster. The same applies to the front tyres if the vehicle is front drive vehicle. To equalize wear as much as possible, tyres should be rotated anytime uneven wear is noticed and at the distance specified by the car manufacturer.

TIP NO. 4: Preventive maintenance is better than capital expenditure

Preventive maintenance, which includes inspections, has to be performed regularly as per the vehicle manufacturers recommendations to keep your vehicle on the road. If the vehicle is used under severe operating conditions, maintenance and inspection must be performed more regularly than the standard recommendations.

Severe operating conditions include the following cases:

  • Frequent driving in dusty areas
  • Frequent driving on rough roads
  • Engine idling for long time, leaving vehicle standing with engine running and air conditioning on
  • Frequent, sudden application of brakes
  • Towing of trailer
  • Using as taxi or rent-a-car
  • More than 50% of operation time in heavy traffic in hot temperatures of above 32 Celsius
  • Operation under excessive load

For more details, please refer to your service booklet that is given with every sold vehicle, as it contains useful information for you

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